1.2 In order to ensure that we meet and maintain our Privacy standards, we have appointed a privacy officer. Should you wish to contact us in relation to Privacy, please email us at firstname.lastname@example.org
1.4 Please note that we cannot and do not assume any responsibility for the privacy or security practices of any other web sites which you may be able to access through our site, or for our customers' level of compliance with our code.
2. What Information Do We Collect?
Pet Shed collects different information about you at different times.
2.1 Information we require to supply our services
We may monitor and/or record telephone conversations with you from time to time in order to train staff and to improve our service to you.
2.2 Non personally identifying information.
In addition to the information you specifically provide above, Pet Shed operates statistics gathering software on its web site to collect information about the number of visitors coming to the site. No identifying information is collected by this software. The software records the IP address of the visitor only. We use this information to improve our own technical structure and performance, and to determine which areas of our web site are most popular.
2.3 Other demographic information. If you respond voluntarily to our surveys or other interactive communications, we collect the responses and use the information to improve the quality and range of Pet Shed's products and services.
3. How Do We Use Personal Information We Have Collected?
3.1 We will treat all information we collect from you as strictly confidential. Pet Shed does not rent or lease its customer lists to third parties. We will not reveal, disclose, sell, distribute, rent, licence, share or pass onto any third party any personal information that you may have provided to us unless we have your express consent to do so, other than in the circumstances set out in the next paragraph.
3.2 We will disclose your personal information, without notice or your consent, only if:
We are required to do so by law or in the good faith belief that such action is necessary to conform with the laws, applicable code of conduct or legal process served on us in relation to our business or web site;
To protect and defend the rights or property of Pet Shed;
If we consider it necessary to do so in order to enforce or apply the terms of any of our agreements with you;
If we sell our business or part of it; and
In extreme circumstances, to protect the personal safety of users of Pet Shed's services, its web site, our staff or the public.
3.3 You may stop the delivery of future promotional email from Pet Shed by following the specific instructions in the email you receive. These instructions will tell you how to remove your name from our promotional email list.
4.1 Pet Shed has implemented security features in our database to protect your personal information from unauthorised access. We maintain our servers in a controlled, secured environment. Only staff who need to have access to your personal information in order to perform their job function are authorised to access the database. Constant changes to the internet and technology mean that we cannot guarantee that data transmission will be 100% secure, or safe from attack by unauthorised intruders.
If you have a complaint about any aspect of our Privacy procedures, please contact our Privacy Officer on email@example.com. We will deal promptly with your complaint. If we cannot resolve the complaint to your satisfaction within a reasonable time, you or we may refer the complaint to the Privacy Commissioner.